🔁 Return & Refund Policy

Last Updated: October 2025

At TRENDOZ, we want you to love what you buy. If something isn’t right, we’re here to help with a simple and transparent return & exchange process.

📅 Return Window

We accept return or exchange requests within 5 days of delivery.

To be eligible for a return or exchange:

  • The item must be unused and in its original condition.

  • It must be returned in the original packaging with tags intact.

  • You must provide valid proof of purchase (invoice or order ID).

🚫 Return Eligibility

We only accept returns or offer exchanges for the following reasons:

  • Damaged or defective items received.

  • Incorrect or invalid products shipped.

Once an order has been dispatched, returns for reasons such as “change of mind” or “no longer needed” are not accepted.

🔄 Exchange-First Policy

We prioritise exchanging the product over refunding, wherever possible.

If you receive:

  • The wrong item,

  • A defective or damaged product, or

  • An incomplete order,

We will arrange a replacement or exchange at no additional cost to you.

💰 Refunds (If Applicable)

Refunds are issued only in the following cases:

  • The product is out of stock and cannot be replaced.

  • An exchange is not possible due to logistical reasons.

  • Upon special approval in certain exceptional cases.

Approved refunds will be processed within 5–7 business days to your original payment method.

🚚 Return Shipping

  • For damaged, defective, or incorrect items, TRENDOZ will cover the return shipping cost.

  • For any other reasons, return shipping charges are to be borne by the customer.

📸 Proof Required for Quick Processing

To process your request faster, we may ask for:

  • Clear photos or videos showing the issue.

  • A short description of the problem.

This helps us verify and resolve your request quickly.

📩 How to Initiate a Return or Exchange

To start your return or exchange, please contact us within 5 days of delivery at:

📧 Email: support@gotrendoz.com
Include the following details:

  • Your Order ID

  • Reason for return or exchange

  • Photos or videos (if the product is damaged or incorrect)

Our customer service team will review your request and guide you through the next steps.
Once approved, your replacement or refund will be processed within 5–7 business days.

💙 Our Commitment

At TRENDOZ, we are committed to providing a fair, transparent, and satisfying shopping experience for every customer.
We appreciate your trust and understanding.